Receptionist/Customer Service Specialist
Position Summary
The Receptionist/Direct Bill job will provide general office support with a variety of clerical activities and related tasks. This position will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, scanning documents, managing direct bill, as well as additional clerical duties.
Essential Duties and Responsibilities
- Answer telephones and direct calls.
- Greet and direct visitors to the company.
- Receive, sort and forward incoming mail.
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
- Operate postage machine, copier, printer, and fax machine.
- Flag and transact commission statements.
- Retrieve commission statements off the internet as needed.
- Take payments and process on carrier websites.
- Scan documents and upload into EPIC.
- Other duties may be assigned to meet business needs.
Qualifications
Experience & Education
Experience
- Prefer at least two years of administrative experience
- Demonstrated success in overall customer service
Education / Certification
- Associate’s degree preferred; must have high school diploma/GED
- Willingness to continue education is essential
Skills and Abilities Required
Technical: Intermediate to advanced-level proficiency with Microsoft Office Products, Excel, Word, and Outlook. EPIC software proficiency preferred, but not required.
- Ability to work with internal and external clients at all levels
- Microsoft office proficiency preferred, but not required
- EPIC software proficiency preferred, but not required
- High level of organization ability
- Ability to follow processes and procedures and help develop new processes and procedures to help the company become more efficient
- Must be detail-oriented
- Must possess the ability to work independently
- Team player with a strong work ethic
- Effective, professional verbal and written communication skills
- High level of maturity and stability with an “optimistic” approach
Disclaimer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.